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Mobil 1 Care +

Mobil 1 Care+™

Mobil 1 Care+™ is an exclusive membership programme that utilises a proprietary system to intelligently monitor your vehicle’s health and provide the maintenance information you need. From identifying potential faults before they occur, to receiving alerts when servicing is due, you can take the wheel with complete peace of mind.

Purchase Mobil 1 car servicing packages at participating workshops to subscribe to the programme.

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Mobil 1 Care+™ FAQs

The list of car models that are compatible with Mobil 1 Care+™ is included below.
Eligible Car Model Year of Manufacture
Audi A3 2013 - 2020
Audi A4 | Audi Q2 | Audi Q3 2015 - 2020
Audi Q5 2019 - 2020
BMW 1 Series 2010 - 2020
BMW 2 Series 2018 - 2020
BMW 3 Series | BMW 5 Series 2010 - 2020
BMW GT 2012 - 2020
Honda Civic | Honda City | Honda Accord 2010 - 2020
Honda Vezel/HR-V 2012 - 2020
Honda Fit/Jazz | Honda Shuttle 2015 - 2020
Honda Fit (Hybrid) | Honda Shuttle (Hybrid) | Honda Vezel (Hybrid) 2017 - 2020
Hyundai I30 2015 - 2020
Hyundai Accent | Hyundai Avante 2013 - 2020
Hyundai Elantra 2012 - 2020
Mazda 3 | Mazda 5 | Mazda 6 | Mazda Biante | Mazda CX-3 | Mazda CX-5 2015 - 2020
Mercedes GLC | Mercedes A Series | Mercedes B Series | Mercedes C Series | Mercedes E Series 2011 - 2020
Nissan Slyphy | Nissan Qashqai | Nissan Teana 2012 - 2020
Toyota Altis | Toyota Alphard | Toyota Camry | Toyota Estima/Previa | Toyota Harrier | Toyota Sienta | Toyota Vios | Toyota Vellfire & Vellfire (Hybrid) 2010 - 2020
Toyota Noah (Hybrid) | Toyota Voxy (Hybrid) | Toyota Sienta (Hybrid) 2017 - 2020
Toyota Prius (Hybrid) 2013 - 2020
Volkswagen Golf | Volkswagen Passat | Volkswagen Tiguan | Volkswagen Jetta 2011 - 2020
Volvo S60 | Volvo S80 | Volvo XC60 2015 - 2020
Volvo V60 2016 - 2020
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Scan for most updated list of car models*

*Information last updated: As of June 2020

Ready to get started with Mobil 1 Care+™? Check our list of participating workshops here.
Unplug and plug the dongle back into your car, then proceed to close the app and relaunch it. The app will not load unless you first accept the Terms and Conditions (T&Cs) for the use of the app.
3 beeps when starting engine Normal Operation
8 beeps during drive Error Code Reported
5 beeps per minute during drive Abnormal Temperature Detected
Do ensure that you are in a location where you are able to obtain a strong mobile signal—underground car parks and lifts may block out signals. You should also check that your smartphone's Bluetooth is switched on.
No, the dongle automatically goes into standby mode when the car engine is switched off. When switched on, minimal battery power is used.
If your app is frozen, try closing the app and relaunching it.
All car data in the dongle is stored up to 14 days, subject to the frequency of travel. Data is then pushed into cloud storage.
No, we are currently unable to allow a user to opt-out of specific data points collected. By downloading the app and the T&Cs, you are consenting to your data being collected for purpose of the programme.
On the main web portal interface, click on your profile image icon in the top right corner and select “Settings”. Then click the “Edit” button on the “Notifications” section to indicate your choice of notifications via SMS or email.
No, Car Owners (CO) will be prompted to install new software updates when an update is available. Do ensure that your dongle is connected to the app. You should always update your app to run the latest software. Updating your app gives you access to the latest features and improves app stability.
Yes, you may switch to a different workshop from the list of participating Mobil 1™ workshops any time. Drop us an email at support@mobil1careplus.com and indicate your new choice of workshop for the switch.

No, the Mobil 1 Care+™ dongle does not program anything back into the ECU. As a result, it does not affect the ECU or car operation.

Unless the owner’s handbook or manual states otherwise, it is unlikely that your respective agent will void your car warranty.

No, error codes reported by the Engine Control Unit (ECU) indicate the problems a car may have.

According to the Competition Commission of Singapore (CCS), car owners are allowed to engage external workshops for servicing and be warranted for car parts.

Only a reset of your dongle is required so you can use the same account. Please email us at support@mobil1careplus.com for assistance.
We’re really sorry to hear that. Do drop us an email to notify us, and we’re happy to hear your feedback.
Yes, the warranty for the dongle is 1 year from dongle registration. If you’d like to obtain a replacement for the dongle, please email us at support@mobil1careplus.com. We will arrange for a replacement if the warranty is still valid.

Can’t find what you’re looking for?

See more FAQs at www.mobil1careplus.com or email us at support@mobil1careplus.com.

For technical assistance please contact our helpline at +65 9385 4640.

Disclaimer of liability

Mobil 1 Care+™ (programme) is not intended to be, and should not be used as a substitute for regular car servicing. Mobil 1 Care+™ (programme) should be used to complement regular car servicing. Any reliance on any information provided by Mobil 1 Care+™ (programme) is solely at the user's risk. Always seek the advice of your car workshop professional with any questions you have regarding your car. If you suspect any care faults, we recommend that you consult your car workshop professional as soon as possible. Neither ExxonMobil Asia Pacific Pte Ltd, nor its servants, agents and authorised distributors, will be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of your use of Mobil 1 Care+™ (programme).

Join us as a participating workshop

The Mobil 1 Care+™ programme can boost your business opportunities and increase customer retention. To join us as a participating workshop, contact natalie.lim@brenntag-asia.com. For questions about the programme, contact support@mobil1careplus.com.

Find a participating workshop

Ready to subscribe to Mobil 1 Care+™? Check here for a list of participating workshops.