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Mobil™ Commercial Vehicle Lubricants Limited Warranty

What the warranty covers

ExxonMobil Oil Corporation (“ExxonMobil”) provides this limited warranty to purchasers who use Mobil™-branded commercial equipment lubricants in their equipment, as established by the original equipment manufacturer (“OEM”) and industry requirements (for example, the standards set by the American Petroleum Institute (API)). This limited warranty covers the lubricant you purchased and the equipment’s critical equipment parts lubricated by the lubricant.

ExxonMobil warrants that its lubricants are free from defects, and that the lubricant you purchased will protect your equipment’s critical parts from oil-related failure. The lubricant must have been put into service no later than five (5) years from the date of purchase.

Be advised that if your equipment is covered by a warranty, you should follow the equipment’s oil-life sensor or the oil change interval recommended in your owner’s manual to avoid a disruption in your warranty. Follow your owner’s manual if the equipment is operated in any of the following severe services: commercial applications; frequent towing or hauling; extremely dusty or dirty conditions; or excessive idling conditions.

What the warranty does not cover

This limited warranty excludes:

  • Mobil-branded commercial equipment lubricants used in mechanically deficient equipment as a result of abnormal operation; negligence; abuse; damage from casualty, shipment or accident; or equipment modification done without written authorization from the OEM.
  • Situations where the OEM-required lubricant standards do not match those stated by ExxonMobil without the written approval of ExxonMobil.
  • Mobil-branded commercial equipment lubricants used in conjunction with any other product or additive that has not been authorized for use by ExxonMobil.
  • Failure of equipment due to a preexisting condition that is unrelated to the use of the lubricant.
  • Repair or replacement of equipment due to normal wear.
  • Failure of the vehicle or lubricant due to contamination or water.
What the period of coverage is

This limited warranty is valid for your equipment’s OEM-recommended oil change interval or an extended oil drain interval as approved in writing by your OEM and/or ExxonMobil, whichever is longer, regardless of equipment’s age. Additional requirements include:

  • Oils must be put into service no later than five (5) years from the date of purchase.
  • Oil changes must be completed in accordance with the equipment’s owner’s manual or by written guidance from your OEM and/or ExxonMobil.
What we will do to correct problems

ExxonMobil will replace any lubricant that is defective. In addition, if there is equipment failure due to the lubricant you purchased and the equipment was serviceable at the time the lubricant was installed, and subject to the requirements and limitations stated herein, ExxonMobil will pay for parts and labor deemed reasonably necessary to repair any equipment damage, at no cost to you, if it can be demonstrated that the damage was caused solely and directly by a defect or malfunction of the lubricant.

How you can get service

To file a claim under this limited warranty, you must:

  1. Upon discovery of the damage (but not later than two [2] months from the date the damage occurred), contact your ExxonMobil representative or local distributor representative or write to ExxonMobil Fuels, Lubricants & Specialties Marketing Company, Technical Support Manager, 22777 Springwoods Village Pkwy., Spring, TX 77389. You may also call 1-800-966-2910.
  2. Allow an ExxonMobil representative to examine a proof of purchase of the ExxonMobil lubricant; the equipment, including its operating and maintenance records; and a historical record of lubricant brands and types used during the life of the engine or equipment in order to determine the extent of the damage and to confirm that the lubricant was the cause.
  3. Allow an ExxonMobil representative to obtain representative new and used lubricant samples for laboratory analysis to assist in determining the cause of the equipment failure.
How state law relates to the warranty

This warranty gives you specific legal rights, and you may also have other rights, which can vary from state to state.

The remedy provided herein will be your only recovery against ExxonMobil. You will not be able to recover (and ExxonMobil hereby disclaims all liability for) special, incidental damages (for example, transportation costs to and from the ExxonMobil representative for inspection of the equipment, loss of use, towing charges, bus fare, car rentals, or other incidental damages) or indirect or consequential damages (the cost of repairing or replacing other property that was damaged when the lubricant was defective). Some states do not allow the exclusion of or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.